Shipping policy

Toronto Jet Ski Performance Parts & Accessories - Shipping Policy

1. Processing Time:

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has shipped.
  • Please note that high order volumes or stock issues may result in longer processing times. We will notify you of any significant delays.

2. Shipping Rates & Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer various shipping options to suit your needs, including standard and expedited shipping.
  • Estimated delivery times:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days

3. Shipping Availability:

  • We currently ship within Canada and the United States. For international shipping inquiries, please contact our customer service team.
  • Please ensure that your shipping address is accurate to avoid delays. We are not responsible for delays or additional charges due to incorrect addresses.

4. Order Tracking:

  • Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through our carrier's website.

5. Shipping Delays:

  • Occasionally, there may be delays beyond our control, such as customs clearance, weather conditions, or carrier issues. We will do our best to keep you informed of any delays and work with the carrier to resolve them as quickly as possible.

6. Damaged or Lost Shipments:

  • If your order arrives damaged or is lost in transit, please contact us immediately. We will work with the carrier to investigate the issue and provide a resolution, whether it be a replacement or refund.

7. Returns & Exchanges:

  • Our return and exchange policy is available on our website. Please refer to it for instructions on how to return or exchange an item.

8. Contact Information:

  • If you have any questions or concerns about your order or our shipping policy, please reach out to our customer service team at 647-887-4946.

Thank you for choosing Toronto Jet Ski Performance Parts & Accessories! We appreciate your business and are committed to providing you with the best service possible.